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Return and Exchange Policy

You can return the products you bought from by filling in the return form on the back of your invoice, within 14 days at the latest, from the delivery date, with a counter payment by cargo.

However, the shipping fee of the products sent with other shipping companies belongs to the sender. Returns and exchanges of uninvoiced, unlabeled, used, re-saleable or damaged products whose return period has expired will not be accepted and will be sent back to you against a charge. In addition, the products sold on our site must be in their original packaging, complete with all their contents, not physically damaged and unused.

After your return is reviewed by the relevant units of, the process will begin by getting back to you. When your return is approved, the product fee will be refunded within 3 days at the latest if you are contacted through your contact number. The next process is completely dependent on your bank and has no right to interfere with your bank.

The entire price of the product you have purchased in installments is returned to your credit card, but the refund of the refund is reflected to your credit card by your bank, again in installments. is not responsible for delays caused by unreachable contact numbers. For detailed information, you can call 0533 163 3824 Customer Support Services or request information from the Support Department by e-mail.

What should I pay attention to when ordering an exchange?
When your refund reaches the relevant units, you will be returned to your account and your balance will be loaded into your account. Changes are not provided for orders placed below your return amount. Changes are provided for orders that are equal to or above the amount of the product you have sent. In the orders given, the shipping cost belongs to our company and the payment at the door will be yours.

How many days is the return and exchange period?
You can return the wrong product, wrong size and wrong color etc. originating from within 30 days from the delivery date of the product without using it, without losing its salable feature, by contacting Customer Services 0533 163 3824 without being charged for shipping.

Outside of this period, your products cannot be returned or exchanged in any way. The products you will send defective; If all the products you receive are defective, exchange cannot be provided. However, the refund and the paid shipping cost will be reflected back to our valued customers.

The product I received is defective, what should I do?, as a result of breach of contract, tort, negligence or other reasons; does not accept any responsibility for interruption of the transaction, error, negligence, interruption, deletion, loss, delay of the transaction or communication, computer virus, communication error, theft, destruction or unauthorized entry, modification or use of the records.

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